Ex dao Privacy Policy – Our Commitment to Protecting Your Data

01 Introduction

Ex dao is one of Bangladesh's leading online gaming platforms. We believe protecting every user's privacy is a fundamental responsibility. This Privacy Policy ("Policy") applies to the ex dao website at https://exdao.app and all related services.

This policy clearly sets out what information we collect, how we collect it, the purposes for which it is used, and the steps we take to protect your data. ex dao's Privacy Policy is built in accordance with international data protection standards.

This Privacy Policy should be read alongside our Terms & Conditions- should be read together with this document. Together, both documents define the relationship between ex dao and you. If you have any questions, our support team is always ready to help.

02 What Information We Collect

Ex dao only collects information necessary to provide and improve its services. We do not collect unnecessary data. A detailed breakdown of the information collected is provided below.

A) Information Collected at Registration

• Full Name (as per National ID)
• Date of Birth (for age verification)
• Mobile Number & Email Address
• Current Address
• Preferred username and password

B) Information Collected During KYC Verification

• National ID Card or Passport Copy
• Selfie or Facial Photo
• Mobile banking account details (bKash, Nagad, etc.)

C) Information Collected Automatically During Use

• IP Address & Device Information
• Browser Type & Version
• Login Timestamps & Activity Logs
• Gaming History & Transaction Records
• Cookies & Session Data

03 Purpose of Data Use

Ex dao uses collected data solely for the purposes listed below. Your information will never be used for any other purpose without your explicit consent.

• Account Management: Your information is used during registration, login, and account verification processes.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To respond promptly to your complaints or inquiries.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: To comply with directives from government regulatory authorities.
• Service Improvement: Analytical use to improve the platform experience.
• Promotional Communications: Promotional offers and updates will only be sent with your explicit consent.

04 Cookie Policy

The ex dao website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve our services.

Types of Cookies We Use

• Essential Cookies: Required for core website functionality, such as maintaining login sessions. Disabling these will prevent the site from working properly.
• Functional Cookies: To remember your preferences and settings, such as language and theme selection.
• Analytics Cookies: Helps analyze site usage to improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some services.

05 Data Sharing & Disclosure

Ex dao never sells or rents your personal information. However, data may be shared with third parties in the limited circumstances outlined below.

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions. These third parties operate under their own privacy policies.
• Legal Obligations: We may be required to disclose information in compliance with legal directives or court orders from the Government of Bangladesh.
• Security Partners: Limited and encrypted data may be shared with specialist firms to detect fraud and ensure cybersecurity.
• Business Transfers: In the event that ex dao is ever acquired or merged, users will be informed in advance and given the option to close their accounts.

06 Your Rights

Under ex dao's Privacy Policy, you have certain important rights over your own data. To exercise these rights, please contact our support team.

To exercise any of your rights, email us at support@exdao.app. We typically respond within 30 days. For complex requests, it may take longer — we will keep you informed.

07 Data Retention Period

Ex dao does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account Information: For the duration of account activity and 5 years after closure.
• Transaction Records: A minimum of 7 years, as required by financial regulations.
• KYC Documents: 5 years after account closure.
• Communication Logs: 3 years.
• Cookie Data: Until session ends, or up to 1 year maximum.

After the designated retention period, data is securely deleted or anonymized. If any data needs to be kept longer due to legal obligations, you will be notified.

08 Security Measures

Ex dao uses internationally recognized security standards to protect your data. Our security team monitors systems around the clock, 24 hours a day.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an additional layer of security.
• Firewall & DDoS Protection: Advanced firewall and intrusion prevention systems are active at all times.
• Regular Security Audits: Regular penetration testing is conducted through independent third parties.
• Staff Training: All employees receive regular data protection training and are required to sign confidentiality agreements.
• Minimum Access Policy: Only those who require access are permitted to view specific data.

Please note, however, that no online platform can guarantee 100% security. It is equally important that you keep your password private, avoid public Wi-Fi, and change your password regularly. ex dao will never ask for your password or OTP via email or phone.

09 Minor Protection

Ex dao strictly prohibits registration or gaming by anyone under 18. We do not knowingly collect information from minors. Age verification is mandatory at the time of registration.

• Date of birth is verified at the time of registration.
• Age is confirmed through a national ID card or passport as part of the KYC process.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.

Parents and guardians are advised to keep their devices and login credentials secure. If a minor has created an account on this platform, please notify us immediately at support@exdao.app.

10 Privacy Policy Updates

Ex dao may update this Privacy Policy from time to time, due to changes in law, the introduction of new services, or updates to our business operations.

• For significant changes, you will be notified at least 30 days in advance via email or a platform notification.
• The date of each update will be noted at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you object, you may request that your account be closed.

Previous versions of the Privacy Policy are available upon request. Please check this page regularly to stay up to date with the latest policy.

11 Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please reach out to our dedicated data protection team. We take your concerns seriously.

• Email: support@exdao.app
• Live Chat: Available after logging into the platform (7 days a week, 24 hours a day)
• Response Time: 24 hours for general inquiries, 30 days for data rights requests

Explore more helpful pages: Frequently Asked Questions (FAQ), Terms & Conditions and Responsible Gaming।